Shipping Policy

1. Shipping Costs:

   • We offer transparent pricing for shipping. The cost depends on the destination and the shipping method selected.

   • Customers can view shipping costs during checkout before finalizing their order.

International Shipping

1. Customs and Duties:

   • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

   • We recommend checking with local authorities for specific regulations.

2. Shipping Delays:

   • Occasionally, international shipments may experience delays due to customs processing. We appreciate your patience.

Return Policy

At Tales Of Tea Trading, we want you to be completely satisfied with your tea and teaware purchases. If you have any concerns or need to return an item, please review our return policy below.

Eligibility

1. Unopened and Unused Items: We accept returns for unopened and unused tea products and teaware within 30 days of delivery.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.

How to Initiate a Return

1. Contact Us: Send an email to our customer support at sam@talesofteatrading.com with the following information:

   • Order number

   • Reason for return

   • Description of the item(s) you wish to return

2. Return Authorization: Our team will provide you with a return authorization (RA) number. Please include this number in your return package.

3. Packaging: Pack the item securely in its original packaging (if possible) to prevent damage during transit.

4. Shipping:

   • You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or defective item).

   • Ship the return package to the address provided along with the RA number.

Refunds

1. Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 5 business days.

2. Refund Method: Refunds will be issued to the original payment method used during checkout.

3. Partial Refunds: If only part of your order is returned, the refund will reflect the value of the returned item(s).

Contact Us

If you have any questions or need further assistance, please reach out to our customer support team at sam@talesofteatrading.com.